Kakobuy · Spreadsheet Routes
Kakobuy refund FAQ and order glossary
Understand balance credits, payment refunds, return costs, storage clocks and the terms used in the account record.
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In this guide
Questions about money moving back
Why did a cancellation credit appear in my Kakobuy balance?
Several cancellation and return processes in the captured guidance return funds to available balance. That is different from an external payment refund. Match the credit to the order, then check the applicable withdrawal process if you want eligible funds returned through the original method.
Can every balance credit be sent back to my card?
Do not assume either that all balance is immediately withdrawable or that an order-refund credit can never leave. Ask support to identify the eligible amount and original payment record. The recharge-refund terms have their own conditions.
How long will the refund take?
Identify the process first. The recharge terms use a more-than-two-day application condition; their 2–3-day finance sentence concerns reviewed remittances. The embedded table gives approximate channel times. Seller return estimates depend on seller receipt and confirmation. None is a universal arrival promise.
Does the first free return mean all shipping is free?
No. A service-fee waiver is separate from freight. The captured policy has eligibility and account exceptions, and accepted non-customer-fault cases use different cost treatment. Request the actual cost allocation for your case.
The QC photo shows the wrong item. Is the return automatically free?
The image supports your request, but support and the seller must assess the exact order, eligibility and reason. The captured guarantee describes no customer cost for accepted non-customer-fault cases; a photo alone is not confirmation of that outcome.
Why am I being asked to pay again?
International freight is a separate payment from the item purchase. Other requests can involve a seller price change or a final parcel shortfall. Check the official order record and itemised reason before paying.
Can I wait until the end of free storage to decide on a return?
No. Storage and return clocks are separate. The captured policy lists 100 free days for normal goods and 60 for abnormal parcels, while an eligible return process can use a much shorter five-day window. Check both deadlines.
Does a late insured parcel guarantee money back?
No. The stated 30- or 40-day delay threshold depends on the route, and exclusions apply. Save the selected cover and ask whether the actual event meets its criteria. The compensation amount and settlement route need confirmation.
Does perfume qualify because the route accepts liquids?
Not necessarily. Check the exact perfume, composition, quantity, packaging and destination against the selected route. A generic liquid filter does not establish perfume acceptance or cover.
Terms you will see in the order record
| Term | Meaning |
|---|---|
| QC | Quality check: the visual inspection evidence of the stored item, within the stated service scope. |
| GL / RL | Community shorthand for green light or red light. It is not an official return request or an authenticity verdict. |
| W2C | “Where to cop”: a question about where to buy an item or find its link. |
| OG number | The item-order reference; keep it alongside the separate parcel and payment references. |
| Stocked in | A warehouse status used in some return and storage clocks. Check the exact timestamp and rule. |
| Shortfall | An additional amount requested against a purchase or parcel. Ask which line changed. |
| Waybill | The overseas parcel instruction and record: items, address, packing and route. |
| Balance credit | Money recorded in the agent account; it is not proof that an external provider has posted a refund. |
Where to get help for the actual transaction
Use the official account’s order, parcel or payment support channel. Include the relevant reference, amount, currency, date and precise issue. This independent site cannot approve a refund or access an account.